This policy is intended for individuals who are external to Siloam Mission, such as donors, partners, local community members, and other stakeholders, who wish to raise a concern or complaint about their interactions with Siloam Mission.

It does not apply to:

• Clients, residents, or service users who should use our Programs and Services Complaints and Concerns Procedure, available through any access point to programs and services.
• Staff members should refer to the internal Grievance Resolution Policy.

This policy covers complaints related to:

• A perceived failure to follow through on a commitment
• A breach of policy or procedures
• Errors made by staff or volunteers
• Unfair or discourteous treatment by staff or volunteers

To review the policy and complaints procedure click HERE.

To submit a complaint, please email complaints@siloam.ca.