This policy is intended for individuals who are external to Siloam Mission, such as donors, partners, local community members, and other stakeholders, who wish to raise a concern or complaint about their interactions with Siloam Mission.
It does not apply to:
- Clients, residents, or service users who should use our Programs and Services Complaints and Concerns Procedure, available through any access point to programs and services.
- Staff members should refer to the internal Grievance Resolution Policy.
This policy covers complaints related to:
- A perceived failure to follow through on a commitment
- A breach of policy or procedures
- Errors made by staff or volunteers
- Unfair or discourteous treatment by staff or volunteers
To review the policy and complaints procedure click HERE.
To submit a complaint, please email complaints@siloam.ca.




